Cancellation policy

This policy explains how to change or cancel a Roots Pet subscription.

1. How Your Subscription Works

When you subscribe, you receive repeat deliveries of Longevity & Vitality at the interval you choose. Your subscription renews automatically at the start of each period until you cancel it. Your payment details are stored securely, and your payment method is charged for each delivery, including any applicable taxes and shipping.

2. No Commitment, No Fees

There is no minimum number of deliveries and no cancellation fee. You can pause, change, or cancel your subscription at any time.

3. How to Change or Cancel

You can manage your subscription in two ways:

• Online: Log in to your account at https://rootspet.com and open your subscription to pause, skip, change, or cancel it.
  
• By email: Write to hello@rootspet.com with your name and order number, and we will make the change for you.

4. Timing

Changes and cancellations must be made at least seven (7) days before your next scheduled billing date to apply to that order. If you make a change later than that, that order still ships and the change applies to the following cycle.

5. Returns and Refunds

Cancelling stops future deliveries. It does not refund orders that have already been charged. For returns and refunds, including our 90-day money-back guarantee on your first order, see our Refund Policy at https://rootspet.com/policies/refund-policy.

6. Contact

Questions about your subscription? Email hello@rootspet.com.

Last Updated: October 1, 2026